Paying Your CILCO Bill

By WEEK Producer

July 15, 2010 Updated Jun 18, 2009 at 12:54 PM CDT

A Peoria woman is hoping Ameren–CILCO will forgive her debt and keep her lights on.

Kitty Elston says she owes four–thousand dollars in back utility payments.

She says she >needs< her electricity on for medical reasons, but says the utility has issued a disconnection notice.

"I'm not saying that I don't owe...I'm not saying I don't want to pay. I'm saying I just don't have the money to pay. Don't tell me I have to pay all this much. Let me pay one hundred dollars a month."

Ameren–CILCO spokesman Neal Johnson says the utility does have a lenient policy for people with special circumstances.

"Disconnection is a very last resort. In this situation, its very unfortunate that this is occurring however the customer knows exactly why this is occurring. Under federal rights of privacy act, I can't disclose any of her private information to you, nor would I...It's just wrong to. So, I think it's really something that the customer needs to do to address it and continue to work with us. We want to work. We'll do everything; but most importantly you just make a good faith effort. That's important."

Johnson says if >>anyone<< has a problem paying their utility bill, there are a number of payment plan options.

They include deferred payment plans...level payment plans...and hardships energy grants.

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