911 dispatchers tested by tornadoes

By WEEK Reporter

December 6, 2013 Updated Dec 7, 2013 at 12:06 AM CDT

TAZEWELL COUNTY, Ill. -- The November 17th tornado tested not just the readiness of our first responders, but those who send them out.

We recently spoke to one 911 dispatcher who came into work after the tornadoes hit.

"Certainly we have days where we are busy but nothing compares to what happened that day," said dispatcher Elizabeth Ramia.

"Huge amounts of calls because Washington wasn't able to take calls. We had six consoles going at one time and at one of them alone we took like four or five hundred phone calls. These people are calling on the worst day of their lives but for us this is what we do so for us we have to really focus on getting things done versus getting caught up in the emotional part of it. As awful as it was and as bad as we feel for all the victims of this, it helped us want to be better and feel like we're trying to do the best we can for the community."

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