Cut fiber optic line in Bartonville leaves many without phone, internet, and cable

By Mark Bullion

October 3, 2013 Updated Oct 3, 2013 at 7:12 PM CDT

BARTONVILLE, Ill -- Communication is somewhat shut down in Bartonville, but not because of the government.
Construction workers accidentally cut a fiber optic line while they were doing patchwork on Garfield Road Wednesday afternoon, and that's causing cable, phone and internet outages for some AT&T customers.

AT&T crews have been working around the clock to fix a cut fiber optic line and two copper wires near Garfield Road and Fairview in Bartonville, that's according to an AT&T worker at the site.

But while they work, one local business owner cannot.

"Our business is orders that come in. They have to call or through the internet, we're just crippled. They cut our throat," said The Cake Shoppe owner Dorothy Pitcher.

And with no internet, Pitcher is not able to view pictures of cakes that are supposed to be ready by the weekend.

"We can't bring them up, we can't get what they had in mind, we have to call them and try to figure it out by phone, we're just calling off of our cell phones."

Pitcher adds even though it's only been about two days, it has taken a toll on her business.

"These are the days that people call to put their order in and we're not getting the business," said Pitcher.

The good news is AT&T officials say they hope to have everything restored by Friday.

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