DCFS unveils new hotline system

By WEEK Producer

DCFS unveils new hotline system

November 28, 2012 Updated Nov 28, 2012 at 4:44 PM CDT

If you suspect that a child is being abused or neglected call the state child abuse hotline at 1-800 2-5-ABUSE.

 

 

SPRINGFIELD, Ill. -- In response to increased reports of child abuse and neglect, the Illinois Department of Children and Family Services is launching a new hotline system.

Last year, DCFS received more than 250,000 calls to its Child Abuse Hotline.

The 30-year-old system was unable to handle the large volumes, leaving more than 60 percent calls to be returned at a later time.

The new hi-tech system enters call into a queue system that monitors the wait time, records all conversations, and features various greetings to assist callers in their reportings.

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