The Federal Trade Commission issued a complaint Tuesday that cell phone carrier T-Mobile USA made millions of dollars off customers with bogus “cramming” charges, according to an NBC News report.
Cramming refers to a practice wherein a company adds on bogus charges to a customer’s bill associated with a third party.
The FTC says T-Mobile charged customers with fees for premium services such as horoscopes that they never subscribed to.
The company was said to collect up to 40 percent of the fees even after other customers informed them the charges were a scam.
FTC regulators said T-Mobile should have realized customers were being scammed and acted after the high volume of complaints.