Study: Airline industry complaints drop in 2013

Study: Airline industry complaints drop in 2013

April 7, 2014 Updated Apr 7, 2014 at 11:18 AM CDT

Consumer complaints about the airline industry declined in 2013 compared to the previous year, according to the Airline Quality Rating.

The annual study looks at a variety of criteria, and weighs the performance of the nation's top 15 airlines. Find out more by watching the video below.