Holiday Air Travel Troubles

By Anna Yee

January 2, 2011 Updated Jan 2, 2011 at 11:26 PM CDT

They say arrive at the airport 2 hours early, just in case things go wrong.

One traveler flying from Seattle back to Peoria said he experienced multiple flight cancellations and a delay.

"It's weather," said Peoria resident Kenn Bailey.

Not only that, his luggage was left behind.

(You worried about any of your belongings, any important things?)
"Heck ya. I had some nice clothes in there," said Bailey. "There's nothing I can do about it other than keep a good attitude, at least I finally did make it home."

Other than luggage not arriving on time, one military mom says baggage fees put a damper on her family's holidays.

Oak Run resident Kim Zimmerman says her son flew out Sunday, but setting up the flight with Delta Airlines wasn't easy.

"They kept putting me on hold ,on hold," said Zimmerman. "I even called them from another number while I was on hold and asked them could they please pick up their phone, and I was told that their military discount would be over 900 dollars."

Zimmerman says she ended up paying $750 for her son's roundtrip ticket- without the military discount.

She says another airline offered cheaper tickets for just under $400, but only on certain days.

"I just don't think it's very fair," continued Zimmerman. "I mean everyone always says 'Support the military,' but they're not willing to support the military whatsoever when it comes to their pocketbook, and you know, it's not right."

Zimmerman's son had to pay for his checked bags, but according to Delta's website, "U.S. Military personnel on active duty with travel orders may check in 3 to 4 bags at no additional charge."

Zimmerman says her son will soon be deployed, but in the meantime, she is going to contact the airline, making things right for the next time.

To submit a comment on this article, your email address is required. We respect your privacy and your email will not be visible to others nor will it be added to any email lists.